Privacy Policy

1. Introduction

Echoterra Communications ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at echoterra.net, communicate with us by phone, email, text message (SMS/MMS), or use any of our IT services.

By accessing our website, providing your contact information, or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services and contact us to have your information removed.

2. Information We Collect

2.1 Information You Provide Directly

We may collect the following information when you contact us, request a quote, submit a form, or engage our services:

• Name (first and last)
• Email address
• Phone number(s)
• Business name and address
• Service inquiry details
• Billing and payment information
• Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited, time spent, and referral source
• Device identifiers and cookies

We use privacy-focused analytics and do not sell or share browsing data with third-party advertisers.

2.3 Call and Communication Records

When you call one of our business phone numbers, we may collect:

• Caller ID (phone number and name, if available)
• Date, time, and duration of the call
• Which phone number you dialed (for service quality and regional tracking)
• Call status (answered, missed, voicemail)

This information helps us return missed calls promptly, improve our service delivery, and understand which regions we serve most effectively.

3. Text Messaging (SMS/MMS) Communications

3.1 Consent and Opt-In

We may send you text messages (SMS/MMS) only if you have provided your express written consent. You may opt in to receive text messages from Echoterra Communications by:

• Submitting a contact form on our website and checking the SMS consent box
• Texting a keyword (e.g., "START" or "INFO") to one of our published business numbers
• Verbally or in writing requesting text message communication during a service engagement
• Providing your mobile number on a service agreement that includes SMS consent language

By opting in, you consent to receive text messages from Echoterra Communications related to:

• Service appointment confirmations and reminders
• Service status updates and completion notices
• Responses to your inquiries
• Invoicing and billing notifications
• Occasional promotional offers and IT tips (if separately opted in)

3.2 Message Frequency

Message frequency varies based on your service activity. Transactional messages (appointment reminders, service updates) are sent as needed. Promotional messages will not exceed 4 messages per month unless you request otherwise.

3.3 Opt-Out of Text Messages

You may opt out of text messages at any time by:

• Replying STOP to any text message from us
• Emailing us at [email protected] with the subject "SMS Opt-Out"
• Calling us at (336) 949-8400 and requesting removal

Upon receiving your opt-out request, we will confirm your removal and cease all text message communications within 24 hours. You may text HELP to any of our numbers for assistance.

3.4 Message and Data Rates

Message and data rates may apply. Your mobile carrier's standard messaging rates apply to any text messages you send to or receive from us. Echoterra Communications is not responsible for any charges imposed by your carrier. Check with your mobile carrier for details on your messaging plan.

3.5 Supported Carriers

Our text messaging services are available on all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional and prepaid carriers. Carrier support is not guaranteed and may be subject to change.

3.6 SMS Data Use

Phone numbers collected for SMS communications are used solely for the purposes described in this policy. We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. Phone numbers may be shared only with our telecommunications service providers solely for the purpose of delivering messages to you.

4. Email Communications

4.1 Transactional Emails

We may send you transactional emails related to your service engagement, including service confirmations, invoices, project updates, and support communications. These emails are necessary to fulfill our service obligations and do not require separate consent.

4.2 Marketing Emails and Newsletters

With your consent, we may send you periodic newsletters, IT tips, promotions, or company updates. You may opt in by subscribing through our website or during a service engagement.

4.3 Opt-Out of Marketing Emails

You may opt out of marketing emails at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Emailing us at [email protected] with the subject "Email Opt-Out"
• Calling us at (336) 949-8400

Opt-out requests for marketing emails will be processed within 10 business days. Please note that opting out of marketing emails does not affect transactional emails related to active service engagements.

5. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our IT services
• Respond to your inquiries and service requests
• Send transactional communications (appointments, invoices, updates)
• Send marketing communications (with your consent)
• Process payments and manage billing
• Analyze website usage to improve our online presence
• Comply with legal obligations
• Detect and prevent fraud or unauthorized access

6. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted vendors who help us deliver services (telecommunications providers, payment processors, email delivery services). These providers are contractually bound to protect your information and use it only for the services they provide to us.
• Legal Requirements: When required by law, subpoena, court order, or government regulation.
• Business Protection: To protect our rights, property, safety, or the safety of our customers and the public.
• Business Transfer: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all website communications
• Encrypted storage of sensitive data
• Access controls limiting data access to authorized personnel
• Regular security updates and monitoring

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Call records and communication logs are retained for a maximum of 24 months unless longer retention is required for active service engagements or legal purposes.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request your data in a machine-readable format

To exercise any of these rights, contact us using the information provided below.

10. Cookies

Our website uses cookies to enable essential functionality (such as displaying the correct contact number for your region) and to understand how visitors use our site. We use privacy-focused analytics that do not track you across other websites. You may disable cookies in your browser settings, though this may affect website functionality.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to update your communication preferences, contact us at:

Echoterra Communications
Eden, North Carolina 27288
Phone: (336) 949-8400
Toll-Free: (888) 704-3246
Email: [email protected]

For SMS inquiries, text HELP to any of our business numbers or email us with the subject "SMS Help."